My Housing Account

Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. View details of your former and current tenancies including rent statements and repair history, contact housing services with queries and manage your personal details. If you need to make a payment, visit the Housing section at

Please log in below or, if this is your first time, follow the link to create an account.

Choosing the right registration:
  • If you are a former tenant or a current tenant or applicant please register using the Existing Applicants and Tenants Button
  • If you are a new housing customer, please register using the New Customers button

Problems logging in? Check your username/email address and reset your password. If you still cannot access the system please contact our IT team (account issues only).